Employee: Internal Service – Focus on order processing & logistics (100%)

Deliveries Do you like to coordinate and get things done neatly?

NOVU plans, implements, and supports customized work environments. We combine circular office design with fresh thinking to create timeless spaces that strengthen company cultures and inspire employees. We rely on pragmatic design, a conscious mix of existing furnishings, tested design furniture from our Second Life Warehouse, and durable new-stock products, as well as modular concepts that our customers can purchase, rent, or freely combine.

For our team at The Circle at Zurich Airport we are looking for an internal service employee with an emphasis on operations who can independently handle small projects, support our projects from a financial perspective in the background, and coordinate deliveries from order to assembly.

Your tasks with us:

• Logistics and delivery coordination: You coordinate deliveries with suppliers, warehouses, transport and assembly partners, adjust availability, interim storage, and order sequencing, and agree on delivery and assembly dates with our customers.
• Supplier and partner management: You monitor order confirmations and delivery dates, identify delays early on and consistently follow up. You keep an eye on the punctuality, quality and costs of our partners.
• Small projects and existing customers: You handle simple inquiries, small projects, and reorders yourself, from the initial needs assessment through the offer and conclusion to the execution, and actively maintain our existing customers.
• Offers and orders: You create quotes and calculations, check order lists and documents for completeness, process orders and take on the financial management in the background for larger projects.
• Building and commercial activities: According to the instructions of the planning department, you obtain quotes from our implementation partners, review the scope of services, prices, and deadlines, and oversee the ordering process and its execution.
• Variations and order processing: You take on complaints, damage cases and incorrect deliveries, coordinate solutions and ensure a smooth conclusion, including complete billing documentation.
• Data and storage: You keep customer, order, and product data as well as inventory levels up to date in Novu Core+ and support inventory counts.

Your profile:

• Education: Basic business training or equivalent qualification. Practical skills, a willingness to learn and the ability to take on tasks independently are crucial for us.
• Experience in order processing: At least 3 years of experience in order processing, operational purchasing, scheduling, or sales service, ideally across the entire chain from order placement through order confirmation to delivery.
• Industry knowledge: Experience in office furniture, interior design, kitchens, interior construction or in the technical trade is an advantage.
• Specialized expertise: You are confident in handling order lists, article variants, order confirmations and delivery documents, understand delivery times, transport and assembly, and can read simple plans.
• Customer orientation: You communicate clearly and consistently, and remain solution-oriented even when deadlines or requirements change at short notice.
• Organization: You work carefully, in a structured and pragmatic manner, keep parallel processes in mind, and consistently pursue open issues until they are resolved.
• Tools: Confident handling of MS Office, especially Excel, as well as experience with ERP or inventory management systems.
• Language skills: Very good German language skills and good English language skills.

What we offer you:

• A young and dynamic team: We look forward to getting to know you!
• Flexible working hours and locations: So that your job can be optimally integrated into your life.
• Lots of design freedom: Your ideas are in demand and you have the opportunity to make an active contribution.
• Regular team events: From Monthly Breakfast to indoor skydiving: We make sure the fun never stops!
• A modern workplace: Our office and showroom in The Circle at Zurich Airport covers 4,000 square meters.

Sounds interesting? Then we look forward to your application! Whether by video, in writing, or in a creative way: we are open to everything and look forward to meeting you.